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SLA Calculator
Calculate allowed downtime for any uptime target and define response time commitments for P1, P2, and P3 incidents.
Your SLA Parameters
This tool is built by GetGenius — the AI-powered customer support platform.
How It Works
1
Set your uptime target
Choose from 99% to 99.999% — see exactly how much downtime you're allowed per month.
2
Define response times
Set P1, P2, and P3 targets and choose between 24/7 or business hours coverage.
3
Get your SLA summary
See allowed downtime, response commitments, and tips for 24/7 coverage gaps.
Why Use This Tool?
✓Instant uptime-to-downtime conversion for any SLA level
✓P1/P2/P3 response time framework used by enterprise teams
✓Business hours vs. 24/7 coverage analysis
✓Common uptime reference table (two nines to five nines)
✓No signup required
"Genius handles 60% of our support tickets automatically. The ROI was clear within the first month."
Support Team Lead
Growing SaaS Company
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Frequently Asked Questions
What is an SLA?
A Service Level Agreement (SLA) is a commitment between a service provider and customer defining expected service levels — typically uptime guarantees and response time commitments.
What do P1, P2, P3 priorities mean?
P1 (Critical) = service down, all users affected. P2 (High) = major feature broken, workaround exists. P3 (Normal) = minor issue, low impact. Each priority level has different response time targets.
What is "five nines" uptime?
99.999% uptime means only 26.3 seconds of downtime per month. It's the gold standard for enterprise SLAs but extremely expensive to achieve without automation.
How does AI help meet SLA targets?
AI provides instant P1 triaging and auto-responses during off-hours, ensuring your response time SLA is met even when human agents aren't available.