Free Tool · No Signup Required
CSAT Score Calculator
Calculate your Customer Satisfaction Score and benchmark it against industry averages.
Your Survey Data
This tool is built by GetGenius — the AI-powered customer support platform.
How It Works
1
Enter your survey responses
Input the total number of responses and how many rated you 4 or 5 out of 5.
2
Get your CSAT score
See your satisfaction percentage calculated instantly.
3
Benchmark your performance
Compare your score against industry averages to see where you stand.
Why Use This Tool?
✓Instant CSAT calculation — no spreadsheets needed
✓Industry benchmarks for SaaS, e-commerce, healthcare, and financial services
✓Clear categorization: Excellent, Good, Average, or Needs Work
✓Shows the exact formula so you can verify the math
✓No signup required — use as many times as you need
"Genius handles 60% of our support tickets automatically. The ROI was clear within the first month."
Support Team Lead
Growing SaaS Company
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Frequently Asked Questions
What is a CSAT score?
CSAT (Customer Satisfaction Score) measures how satisfied customers are with your product or service. It's calculated by dividing satisfied responses (typically 4 or 5 on a 5-point scale) by total responses, then multiplying by 100.
What is a good CSAT score?
A CSAT score above 80% is generally considered excellent. The industry average varies — SaaS companies average 78%, while e-commerce averages 80%. Anything above 65% is considered good.
How often should I measure CSAT?
Measure CSAT after every support interaction or at regular intervals (weekly/monthly). Consistent measurement helps you track trends and identify improvements or regressions quickly.
What is GetGenius?
GetGenius is an AI-powered customer support platform. This calculator is one of our tools to help support teams measure and improve their performance.