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NPS Calculator
Calculate your Net Promoter Score and see how your customer loyalty stacks up against industry benchmarks.
Survey Responses by Category
This tool is built by GetGenius — the AI-powered customer support platform.
How It Works
1
Enter your survey responses
Input the number of Promoters (9-10), Passives (7-8), and Detractors (0-6) from your NPS survey.
2
Get your NPS
See your Net Promoter Score calculated instantly on a scale of -100 to +100.
3
Benchmark against your industry
Compare your NPS with industry averages to gauge your customer loyalty.
Why Use This Tool?
✓Instant NPS calculation with visual breakdown
✓Promoter/Passive/Detractor percentage breakdown
✓Industry benchmarks for SaaS, e-commerce, insurance, and healthcare
✓Clear rating: World-Class, Excellent, Good, Average, or Needs Attention
✓No signup required — use as many times as you need
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Frequently Asked Questions
What is NPS?
NPS (Net Promoter Score) measures customer loyalty by asking "How likely are you to recommend us?" on a 0-10 scale. Respondents are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6). NPS = % Promoters minus % Detractors.
What is a good NPS score?
Any NPS above 0 means you have more promoters than detractors. Above 30 is good, above 50 is excellent, and above 70 is world-class. The average for SaaS companies is +41.
How is NPS different from CSAT?
CSAT measures satisfaction with a specific interaction. NPS measures overall loyalty and willingness to recommend. Both are valuable — CSAT for operational improvement, NPS for strategic customer health.
What is GetGenius?
GetGenius is an AI-powered customer support platform. This calculator is one of our tools to help support teams measure customer loyalty.