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Customer Effort Score (CES) Calculator
Calculate your CES — the strongest predictor of customer loyalty. Lower effort = lower churn.
Survey Responses
"The company made it easy for me to handle my issue" — enter how many respondents chose each rating.
This tool is built by GetGenius — the AI-powered customer support platform.
How It Works
1
Enter survey responses
Input how many respondents chose each rating (1-7) on your CES survey.
2
Get your CES score
See your weighted Customer Effort Score calculated instantly.
3
Understand the impact
Learn how your effort score correlates with customer loyalty and churn.
Why Use This Tool?
✓Weighted CES calculation across all 7 response categories
✓Strongest predictor of customer loyalty — better than CSAT or NPS
✓Clear interpretation with actionable recommendations
✓Gartner research context on effort-churn correlation
✓No signup required
"Genius handles 60% of our support tickets automatically. The ROI was clear within the first month."
Support Team Lead
Growing SaaS Company
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Frequently Asked Questions
What is Customer Effort Score?
CES measures how easy it is for customers to interact with your company. The standard survey asks "The company made it easy to handle my issue" on a 1-7 scale.
Why is CES better than CSAT?
Gartner research shows CES is the strongest predictor of future purchasing behavior. Reducing effort reduces churn by up to 94%.
What is a good CES score?
On a 1-7 scale, a CES of 5+ (Easy) is good. Above 6 (Very Easy) is excellent. The goal is to minimize effort so more responses land at 5-7.
What is GetGenius?
GetGenius is an AI-powered support platform that reduces customer effort with instant AI responses.